BikeRentalZaandam (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit bikerentalzaandam.com or make a booking.
1. Data controller
- Business name: BikeRentalZaandam
- Owner: Floris Rietveld
- Address: Westzijde 273, 1506 GE Zaandam, Netherlands
- Email: info@bikerentalzaandam.com
- Phone: +31 6 26 54 69 65
2. What data we collect
We collect the following types of personal data:
When you make a booking
- Name
- Email address
- Phone number
- Billing address
- Payment information (processed by Mollie — we never see your full card details)
- Identification details at pickup (we verify ID but do not store copies)
When you visit our website
- IP address
- Browser type and version
- Pages visited and time spent
- Device information (mobile or desktop, operating system)
- Referring website
3. Why we collect this data
We use your data to:
- Process your booking and payment
- Communicate with you about your rental (confirmations, reminders, returns)
- Verify your identity at pickup
- Improve our website and services through analytics
- Comply with legal obligations (e.g. tax records)
- Send you marketing emails (only if you opted in)
4. Legal basis (GDPR)
We process your data based on:
- Contract performance: to fulfil your booking
- Legitimate interest: to improve our services and prevent fraud
- Consent: for marketing emails and non-essential cookies
- Legal obligation: to comply with tax and bookkeeping laws
5. Third parties who process your data
We use the following services that may process your personal data:
| Service | Purpose | Location | Privacy Policy |
|---|---|---|---|
| Cloudflare | Hosting, security | EU / Global | cloudflare.com/privacypolicy |
| Booqable | Booking management | EU (Netherlands) | booqable.com/privacy |
| Mollie | Payment processing | EU (Netherlands) | mollie.com/privacy |
| Google Workspace | Email, communication | EU / US | policies.google.com/privacy |
| Google Analytics 4 | Website analytics (only with consent) | EU / US | policies.google.com/privacy |
| Microsoft Clarity | Heatmaps, session recordings (only with consent) | EU / US | microsoft.com/privacy |
We have data processing agreements (DPAs) in place with all parties that process personal data on our behalf.
6. International data transfers
Some of our service providers (Google, Cloudflare) may process data outside the EU. In these cases, we ensure adequate protection through Standard Contractual Clauses (SCCs) as approved by the European Commission.
7. How long we keep your data
- Booking data: 7 years (legal retention period for tax records)
- Marketing data: until you unsubscribe
- Analytics data: 14 months
- Website logs: 30 days
8. Your rights
Under the GDPR, you have the right to:
- Access: request a copy of your data
- Rectification: correct inaccurate data
- Erasure: request deletion (“right to be forgotten”)
- Restriction: limit how we use your data
- Portability: receive your data in a portable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: for marketing or analytics
To exercise these rights, email info@bikerentalzaandam.com. We respond within 30 days.
9. Cookies
We use cookies to make our site work and to understand how you use it. See our Cookie Policy for details. You can change your cookie preferences anytime via the cookie settings link in our footer.
10. Data security
We protect your data through:
- HTTPS encryption (SSL certificate)
- Secure payment processing via Mollie (PCI-DSS compliant)
- Access controls and password protection
- Regular software updates
In the unlikely event of a data breach, we will notify affected users and the Dutch Data Protection Authority within 72 hours as required by the GDPR.
11. Complaints
If you have a complaint about our privacy practices, please contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
- Website: autoriteitpersoonsgegevens.nl
- Phone: +31 (0)88 - 1805 250
12. Changes to this Privacy Policy
We may update this policy. Significant changes will be communicated via email. The latest version is always at bikerentalzaandam.com/privacy.